CALL: 267 293 9597

Frequently Asked Questions

Schedule Your Appointment

for same-day appointment, please call (267) 293 9597

Where are you located?

We are located at 1805 S 18th st. Philadelphia. Near the corner of 18th st. and Moore (right next to Cyclemat laundromat).

What are your hours?
What time do you open or close today?

We are available Monday through Sunday, 7 days a week from 10AM to 7PM by appointment only.
To schedule an appointment, please call or text us at (267) 293 9597 or fill out this appointment form.

I'm around your area and I don't see any store or sign.

This is not a computer store and you won't see any sign. We operates from home. If you're around 18th and Moore, please call or text us at (267) 293 9597.

Why you don't have a store?

We provides a repair service. We don't buy or sell any computers or parts. By having a brick and mortar store, we are adding all of these unnecessary overheads such as the increaed rent, more employees to watch the store, more energy usage, etc. Working from home allows us to have more accessibility and flexibility during the week.

How much does it cost to repair my computer?

Our service cost varies depending on the problem and what type of service(s) that you need.
For general computer repair, cost is usually upwards of $60 to $80. Specific repair such as liquid damage repair, starts at $150. Data recovery services start at $100.
Please visit the services and pricing page to see the complete list of our services and pricing.

What kind of payment do you accept?

We accept cash, check, and debit / credit card. There is 5% processing fee for debit and credit card payments

Do you accept PayPal?

Yes we do accept PayPal, there is 5% processing fee. The payment must be cleared and received in full before we complete the service, otherwise we may withhold the service until the payment is cleared.

Do you offer any warranty?

Yes, we offer a thirty (30) days warranty on most of our services. Please read the Terms of Service.
If the problem comes back within 30 days of service, please let us know as soon as possible. We will do our best to make it right.

I know what's wrong with my computer, I have the part(s) but I don't have the tools or the skill to fix it. Can you fix it for me?

Yes you can bring the part here and tell us what you want us to do.

We honors your research and self-diagnostic effort. We will perform the service or repair based on your diagnostic result and your specific request. HOWEVER, if you've misdiagnosed the problem, brought the wrong part(s), and/or the service that you've requested doesn't fix the problem, you still have to pay the full price for the time and effort that we've spent regardless of the outcome of the repair.

Do you fix or replace iPhone screen?

No, we dont fix or replace iPhone screens. We will gladly backup and recover your data before you send it somewhere else.

We recommend that you to go to Apple store to get your iPhone screen replaced. They offer a decent price on iPhone screen replacement service with the best, original part and better warranty.

iPhone screen repair services are not profitable and non sustainable for us. We firmly believe in providing quality services and to make sure that we can provide our customers with the best repair option. At this particular service, we do not believe that we can give the best option to our customer. We can charge a higher price or geting third party non original part to make a profit but it's totally unethical and it feels wrong on our end.

My phone, tablet, monitor, webcam, printer, router is broken. Can you fix it?

No, we fix computers and we also offers iPhone data recovery service.

Do you buy or sell computers or parts?

No, we only fix and build computers.

Can you come to my place to fix my computer?

Due to our busy schedule, we don't offer any onsite repair service.

How long does it takes to fix my computer?

Depending on the problem, it may take anywhere between 30 minutes and 3 hours to get your computer fixed.
For an extensive service and repair, such as liquid damage or data recovery service, it may take around 3 to 7 business days.
If we have to order the part, it usually takes between 3 to 5 business days to get the part.

I dropped off my computer, phone, or hard drive couple of days ago and I haven't heard anything.
Is it fixed or ready yet?

Not yet. If you don't hear anything from us, either we are still waiting for the part to arrive or we are still in the process of repairing your computer or performing the service. We will let you know as soon as your computer is ready or when the service is completed.

Can you keep me updated?

Due to our busy schedule, it would be very difficult to keep everyone actively updated.
We will let you know when the service is completed. We appreciate your patience.

I have very important data, files, and documents on my computer. Can you please not open or share any of them?

We do not and will not open or share your data and files, We do not see any benefit in doing that. If we have to perform a data backup, all of your data and files will be saved temporarily to an external hard drive and will be erased immediately when the service is completed and after you've received all your data and files.
This is a very important issue regarding privacy and we take this very seriously.